SVTC No Show & Cancellation Policy
continued success of SVTC depends on the support of its members. If a member
chooses not to show up for a project, not only is the overall success of the
project affected, but also the perception of how effective SVTC can be in
its obligations to the community and its members. Please remember that if
you sign up for a spot and then do not attend, you are also depriving
another volunteer of the opportunity to help.
For these reasons, we must advise you that any member with
may have his/her membership suspended for one year.
- 2 No-shows, or
- 2 Late Cancellations, or
- One No-Show and one Late Cancellation
If a member signs up for a volunteer event,
does not show up for the event, and does not give the event leader
advance notice, this is considered a "no-show."
If a member signs up for a volunteer event, and cancels less than 72 hours prior to the event, this is considered a
Frequently Asked Questions
Why do we need a policy on
SVTC has a good reputation for being
reliable, and one aspect of that reliability is that we show up with the number
of volunteers that we have promised. If our reputation suffers, we will find
fewer non-profits who are eager to work with us. Right now we have the luxury
of picking and choosing non-profits that we'd like to work with. We'd like to
keep it that way.
What happens if I miss an event for which I was signed up?
After the event reports are all returned at the end of the month,
everyone who missed an event that month will be sent a "no-show" email.
Everyone who missed an event will receive the email -- no exceptions.
We send this email for two reasons.
First, to make sure that everyone who missed an event is aware of it,
to be absolutely sure that no one can be accidentally recorded as a
and not be aware of it. Second, this gives the absent member an
opportunity to explain directly to the SVTC Board the reason for the
absence, in the
member's own words. (The volunteer may have explained to the event
already, but there's always a chance that an error could be made when
information is passed on.)
But who is actually harmed
if I don't show up?
First, the volunteers who DO
show up must carry a heavier load. In some cases, this just means they will have
to do more physical labor. In other cases, they will be stuck trying to do two
jobs at once. It's true that some volunteer events are not very demanding, But
in other cases a shortage of volunteers can make an easy job very difficult, and
a lot less enjoyable for everyone. Second, by signing up for an event and then
not attending you have deprived someone else of the opportunity to participate
in that event. Third, it makes the project developer's job MUCH more
difficult. The developer tries VERY hard to match the number of volunteers to
the needs of the project.
But I have other
commitments. Do you really expect me to put volunteering ahead of everything
else in my life??
Everyone seems to have a full life these days. If your personal schedule is full, perhaps you cannot sign up for
very many SVTC events. But when you do sign up, we expect you to honor your
commitment, just as other SVTC members do. At every event you can probably find
several volunteers who had an offer to do something else that day, but they came
to the event, as promised. We ask the same of all members.
this policy a bit harsh?
Our policy is strict, that is true. But it is a reflection of just how
seriously SVTC members take their obligations, and how much we value the
reputation and continued success of SVTC. It has taken YEARS of hard work and
exceptional dedication on the part of many people to build SVTC into the organization that it is
today. SVTC provides a convenient way for hundreds of members to volunteer, for
the benefit of thousands of individuals, and for the health and strength of our
communities. We are dedicated to the continued success of SVTC, and we believe
for SVTC to be successful and healthy in the long run, its members must keep
But I had a good reason for not attending
the event. Are there exceptions to the policy?
If you miss an event (for any reason), you will receive
an email regarding the absence. If you had a good reason for missing the event,
please reply to the email with your explanation.
Any exceptions to the policy are
considered by the Board of Directors, on a case-by-case basis.
(Even if you didn't have a good reason, please respond;
we'd still like to know that
you are aware that you missed an event.)